Shipping & Payment

We currently ship to:

• Germany
• European Union countries
• Selected international destinations upon request

If your country is not listed during checkout, please contact us before placing your order.

Orders are shipped using reliable shipping carriers, including but not limited to:

• DHL
• UPS
• DPD
• GLS
• FedEx
• Freight forwarding companies (for pallet and bulk shipments)

The shipping provider is selected based on the destination, package size, and service availability.

Orders are normally processed within 1–3 business days after payment has been received.

During periods of high demand or exceptional circumstances, processing may take longer.

Estimated delivery times are:

• Germany: 1–5 business days
• European Union: 3–10 business days
• International destinations: Depending on customs procedures and destination.

Delivery times are estimates and cannot be guaranteed.

Tracking information will be provided after shipment whenever available.

Shipping costs are calculated during checkout based on:

• Destination
• Weight
• Package dimensions
• Shipping method

Free shipping may be offered for selected products or promotional campaigns.

Every product is carefully inspected, professionally packed, and securely protected before shipment.

Where appropriate, products are photographed before dispatch to document their condition prior to shipping.

Turn On Computer Resale GmbH is responsible for delivering the purchased product in the condition described in the product listing.

Unless otherwise expressly stated in the product description, all products are delivered free from transport damage, cracks, or broken parts.

Any existing cosmetic defects, scratches, cracks, missing parts, or other imperfections are clearly described in the product listing and/or shown in the product photographs.

Customers are requested to inspect the shipment immediately upon delivery.

If visible transport damage is detected:

• Please report the damage within 72 hours whenever possible.
• Take photographs of the unopened package before opening.
• Record one continuous video while opening the package.
• Keep all original packaging materials until the claim has been completed.

This documentation helps us process claims with the shipping carrier more efficiently.

Failure to provide photos or video does not affect statutory consumer rights but may delay or make it more difficult to investigate transport damage claims.

If a returned product is confirmed to be not as described, defective upon delivery, or incorrectly supplied, Turn On Computer Resale GmbH will bear the reasonable costs of both the original shipping and the return shipment.

For all other returns, shipping costs shall be governed by the applicable statutory provisions and our Right of Withdrawal Policy.

Customers are responsible for returning the product in substantially the same condition in which it was received.

Returned products should:

• Include all supplied accessories.
• Be securely packaged.
• Be protected against transport damage.
• Be returned with all original components whenever possible.

Customers remain responsible for damage resulting from inadequate packaging or improper handling after delivery.

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping costs resulting from incorrect or incomplete address information may be charged to the customer.

If a shipment is returned due to:

• Incorrect address
• Failure to collect the parcel
• Repeated unsuccessful delivery attempts

Additional shipping charges may apply before the order is re-shipped.

We accept secure payment methods including:

• Bank Transfer
• PayPal
• Credit Card
• Debit Card
• Apple Pay (where available)
• Google Pay (where available)
• Other payment methods displayed during checkout

Payments are processed through secure payment providers.

Turn On Computer Resale GmbH does not store complete payment card information.

An order confirmation will be sent by email after your purchase has been successfully completed.

A tax invoice is issued for every order.

Business customers are requested to provide their VAT Identification Number (VAT ID), where applicable.

If you have any questions regarding shipping or payment, please contact us.

Turn On Computer Resale GmbH

Daimler Street 12

69469 Weinheim

Germany

Email: info@turnon-gmbh.com

Phone: +49 176 83058403

Website: www.turnon-gmbh.com